Gross and repulsive! I just saw the Hampton Inn commercial using the Beatles "A Little Help From My Friends." Is sacrilege an appropriate word? When the hotel that Blows first used a song from the Sound of Music a while back, I at least thought it was a cool version of a song that every warm-blooded American boy grew up making fun of. Crapping on the Beatles is another thing though. I can barely contain my disgust that they would not only destroy a great song, but in all likelihood, pay an exorbitant amount through the Michael Jackson estate (who co-owns the Beatles catalog with Sony).
Thanks for propping up Jacko, idiots. Thanks for attempting to ruin the Beatles legacy, fools.
Yes, Hampton Inn Blows.
Thursday, April 17, 2008
Tuesday, April 15, 2008
And the winner is . . . ? ? ?
The 2007 JD Powers Guest Satisfaction Survey for Mid-scale Limited Service Hotels gives the overall best in category to . . . Drury Inn.
Sorry Hampton, you lost. :-( At least you beat Howard Johnson! But of course your rates are much higher too aren't they?
Sorry Hampton, you lost. :-( At least you beat Howard Johnson! But of course your rates are much higher too aren't they?
Monday, April 14, 2008
"Innovation or Spin?"
I found this article on a hotel expert blog. It quotes the brand manager of Hampton Inn, Phil Cordell, about some "innovative" new changes at the brand. I'm humming "If I Only Had a Brain" as I type.
Should I remind everyone that Hampton Inn Blows?
Should I remind everyone that Hampton Inn Blows?
I decided to do a quick search for a two nights in Champaign, Illinois for May 6th and 7th on Sidestep.com to compare prices. For the three star hotels listed, here are the results:
Fairfield Inn - $90
Holiday Inn - $99
Holiday Inn Express - $99
Drury Inn & Suites - $114
Homewood Suites - $125
Courtyard by Marriott - $130
Hampton Inn - $139
Ridiculous, right? Especially since Drury Inn and Hilton's own Homewood Suites consistently BEAT Hampton Inn in overall quality and satisfaction. Is a crappy morning breakfast REALLY worth the $49 dollar per night difference between a Hampton Inn and a Fairfield? Oh, wait, Fairfield offers a breakfast too!
Hampton Inn Blows!
Fairfield Inn - $90
Holiday Inn - $99
Holiday Inn Express - $99
Drury Inn & Suites - $114
Homewood Suites - $125
Courtyard by Marriott - $130
Hampton Inn - $139
Ridiculous, right? Especially since Drury Inn and Hilton's own Homewood Suites consistently BEAT Hampton Inn in overall quality and satisfaction. Is a crappy morning breakfast REALLY worth the $49 dollar per night difference between a Hampton Inn and a Fairfield? Oh, wait, Fairfield offers a breakfast too!
Hampton Inn Blows!
Saturday, April 5, 2008
Time for Hampton Inn's leaders to put pressure on corporate Hilton
Students at the University of Southern California are taking up the banner of workers at the Hilton LAX. Read about the issue here. While the article states that Hilton Hotel's California Hotels that are corporate owned are unionized, the corporation needs to put pressure on the owner of the LAX Hilton to allow workers to organize. I believe Hampton Inn makes more money than all the other Hilton properties, so do your duty and ACT!!
Thursday, April 3, 2008
100% Satisfaction Guarantee
I'm going to try not to be too much of a jerk here, but sometimes I can't help it. The "100% Satisfaction Guarantee" slogan is so amazingly annoying to me. I'm sorry, but NO ONE is ever 100% satisfied. It's like the idiotic coaches who say "Give it 110%." If I'm giving 100% and somehow I can even give more, well, then I REALLY wasn't giving 100% to begin with. But I digress, this is a Hampton Inn Blows blog.
I understand that Hampton Inn wants to make sure all their guests are satisfied, even to the point of "exceeding expectations" (to grasp another annoying corporate cliche), but use a realistic slogan that would allow your customers to actually communicate with you. If I complain that I want flannel sheets as opposed to the Egyptian cotton, I would be showing that I'm not really 100% satisfied. Is not being 100% satisfied really indicative of being satisfied with my stay? In this case not really. But if Hampton Inn (who Blows by the way) states that I get a refund for not being 100% satisfied, they should stick to it, always, no matter what or how miniscule the lack of satisfaction is
I have reports that they do indeed refund for customer dissatisfaction, but after so many refunds to a particular customer, they will cease doing business with the customer. It's ridiculous, because Hampton itself set the bar at the realistically unattainable 100% satisfaction. I don't think they really mean it in the long run. It's a marketing ploy pure and simple and a good way for corporate to keep up with complaint rates at individual hotels.
Yes, Hampton Inn Blows.
I understand that Hampton Inn wants to make sure all their guests are satisfied, even to the point of "exceeding expectations" (to grasp another annoying corporate cliche), but use a realistic slogan that would allow your customers to actually communicate with you. If I complain that I want flannel sheets as opposed to the Egyptian cotton, I would be showing that I'm not really 100% satisfied. Is not being 100% satisfied really indicative of being satisfied with my stay? In this case not really. But if Hampton Inn (who Blows by the way) states that I get a refund for not being 100% satisfied, they should stick to it, always, no matter what or how miniscule the lack of satisfaction is
I have reports that they do indeed refund for customer dissatisfaction, but after so many refunds to a particular customer, they will cease doing business with the customer. It's ridiculous, because Hampton itself set the bar at the realistically unattainable 100% satisfaction. I don't think they really mean it in the long run. It's a marketing ploy pure and simple and a good way for corporate to keep up with complaint rates at individual hotels.
Yes, Hampton Inn Blows.
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